Frequently Asked Questions and Answers

  • We have partnered with a company to help clients access insurance and program benefits. We are credentialed with the following:

    • Aetna

    • Allied Benefit Systems - Aetna

    • Christian Brothers Services - Aetna

    • Cigna

    • Confide Enhanced EAP

    • Health Scope - Aetna

    • Meritain

    • Nippon

    • Trustmark Health Benefits - Aetna

    • Trustmark Health Benefits - Cigna

    • Trustmark Small Business Benefits - Aetna

    • United Healthcare Shared Services

      Please contact the Practice to learn more about your eligibility.

  • 1.     Upon request the Practice can provide a Superbill invoice to submit directly to your insurer.

    2.     You have the option to sign up for a mental health benefit verification program known as Mentaya.   Learn more about this resource from the link provided below.

    3.     Contact your insurance company directly to inquire about your specific benefits.  You may ask the customer service representative, “Does my plan include out-of-network benefits to receive outpatient mental health care?”.

    4.     Inquire if you have a deductible to meet before coverage is approved.  You can ask the customer service employee, “Do I have a deductible to meet to receive out-of-network mental health services and if I do, what is the remaining amount I need to pay before this health plan will reimburse me for anything I have paid out of pocket to receive care?”.

    5.     Ask, “How much will my plan reimburse for mental health care code 90837 with a licensed psychologist?  If this information is not provided you can inquire, “What is the maximum permitted amount of visits for mental health code 90837 with a licensed psychologist and what percentage of the maximum allowed amount that my plan will pay?”.

    6.     As a private pay practice that respects your privacy, it is important for the client to coordinate care when you authorize third party involvement in your treatment. description.

  • Yes, we provide both face-to-face and telehealth services. Many of our clients prefer telehealth due to location, time management and other factors. Our office is located in North Florida.

    Please contact the Practice to explore how we can help you.

  • Each person's treatment needs are unique. During the initial appointment we will complete an intake assessment and feedback will be provided by Dr. Bennett, including a Good Faith Estimate (GFE). An average episode of care is between four to twelve sessions.

  • If you are in need of emergent assistance please call 911, 988 and present to your nearest emergency department. Please note the Practice provides care for mild to moderate concerns, and a higher level of care may be needed for certain situations.